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Grievance Redressal

Grievance Redressal Mechanism

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At Laazya, we are committed to providing our customers with fair treatment and timely support. Your trust matters to us, and we ensure that any concerns regarding our products or services are addressed with care and transparency.

 

What does "Grievance" mean?

A grievance refers to any issue related to a product or service purchased from the Laazya platform, for which the customer seeks resolution.

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How to Reach Us

  • For any query or complaint, customers can connect with us through the “Contact Us” section available on our website.

  • Click on Contact Us or visit Laazya Help Center

  • Select the Type of Issue / Help Topics

  • Submit your query or complaint

  • Our Customer Support Team is available to assist you with all first-level queries.

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Escalation of Complaints

If your concern remains unresolved and requires escalation, you may directly reach out to our Grievance Officer. Please share the Ticket/Query ID generated during your interaction with customer support when contacting the officer.

 

Grievance Officer Details

Vishal Sharma
Grievance Officer – Customer Experience Desk
Laazya Handlooms,
Rental Colony, IRC Village, Bhubaneswar, Odisha, India.
Email: grievancelaazya@gmail.com

Timings: Monday – Friday (9:00 AM – 6:00 PM IST)

 

Acknowledgment & Resolution Timeline

Customers will receive an acknowledgment email with a Unique Grievance ID within 48 hours of raising a grievance.

Our Customer Support Team and Grievance Officer will make every effort to resolve the grievance as quickly as possible, within timelines prescribed under applicable laws.

 

Closure of Grievance

A grievance will be considered closed/disposed of in the following cases:

When the customer receives a resolution or response from Laazya’s Customer Support or Grievance Officer.

When an appropriate solution is offered and communicated to the customer.

For more details, please refer to our Terms of Use.

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© 2025 by Laazya Handloom

ONLINE HANDWOVEN FABRICS SHOPPING MADE EASY BY LAAZYA

Discover the beauty of authentic handloom clothing and home décor at Laazya. We bring you traditionally crafted fabrics sourced directly from skilled weavers of Sambalpur and Pochampally. Our collection includes handwoven sarees, kurtis, skirts, men’s kurtas, stoles, kidswear, and sustainable nightwear. For your home, explore our customized curtains, cushions, blankets, and bedsheets. Each piece is designed with love, blending heritage with modern style. Shop online effortlessly and support artisan communities while embracing sustainable fashion. Laazya makes handloom shopping simple, authentic, and eco-friendly – delivered right to your doorstep.

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BEST AND TRUSTED ONLINE SHOPPING SITE FOR HANDWOVEN FABRICS IN EUROPE, AMERICAS, MIDDLE EAST,AND AUSTRALIA

Be it for women, men, kids and home decor LAAZYA offers you something for everyone-

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1. Women’s Collection

  • Handwoven Kurtis- Discover elegant handwoven kurtis made from authentic ikat fabrics. Designed for both everyday comfort and festive occasions, these kurtis combine traditional weaving with modern cuts. Breathable, sustainable, and stylish, they are perfect for women who value timeless fashion with cultural roots.

  • Skirts- Our handwoven skirts blend vibrant patterns with soft, breathable fabrics. Whether styled casually or dressed up, they reflect the artistry of Sambalpuri and Pochampally weavers. Lightweight yet durable, these skirts are sustainable wardrobe staples for women who want comfort without compromising on tradition.

  • Stoles & Shawls- Add a touch of elegance with our handwoven stoles and shawls. Perfect for layering, these versatile accessories showcase intricate ikat motifs. Lightweight yet warm, they suit both casual and formal wear. Each piece is hand-crafted to celebrate heritage while keeping your look stylish and unique.

  • Sarees- Explore authentic Sambalpuri and Pochampally sarees, handwoven with precision and tradition. Known for bold motifs and intricate designs, our sarees reflect cultural artistry while offering timeless elegance. Perfect for weddings, festivals, and everyday grace, each saree is a masterpiece that blends heritage with sustainable craftsmanship.

  • Nightwear- Experience comfort like never before with our women’s handwoven nightwear collection. Made from soft, breathable fabrics, these pieces ensure a restful sleep while keeping tradition alive. Sustainable and skin-friendly, they combine simplicity with the charm of artisanal weaving, making nightwear both cozy and stylish.

 

2. Men’s Collection

  • Half Shirts- Our handwoven half shirts are lightweight, airy, and stylish—perfect for daily wear or summer outings. Crafted with authentic ikat fabrics, they bring traditional patterns into contemporary fashion. A unique blend of comfort and heritage, these shirts are a versatile addition to every man’s wardrobe.

  • Kurtas- Celebrate tradition with our handwoven men’s kurtas. Designed in breathable fabrics, they are ideal for festive occasions, casual gatherings, or cultural events. Each kurta reflects the timeless artistry of Indian weaving, giving you a sophisticated ethnic look with the comfort of sustainable fabrics.

  • Shawls- Wrap yourself in comfort and tradition with our handwoven shawls, crafted by skilled artisans from Sambalpur and Pochampally. Made from 100% natural, breathable cotton, these shawls are both lightweight and warm, making them ideal for all seasons in Europe, Americas​ and Australia.

 

3. Kids’ Collection

  • Handwoven Dresses- Dress your little ones in vibrant, handwoven ikat fabrics. Our kids’ collection is soft, breathable, and skin-friendly, ensuring comfort all day long. The cheerful patterns and traditional weaves make each piece unique, sustainable, and perfect for children’s everyday wear or festive celebrations.

 

4. Bedsheets

  • Transform your bedroom with our handwoven bedsheets in Sambalpuri and Pochampally ikat designs. Crafted from pure cotton and silk blends, these bedsheets offer durability, comfort, and artisanal charm. Available in elegant patterns, they bring culture and sustainability to your home décor.

 

5. Customised Handwoven Curtains

  • Enhance your interiors with customised handwoven ikat curtains. Designed to fit your décor perfectly, each piece carries unique motifs and traditional craftsmanship. Durable, sustainable, and artistic, these curtains add a cultural touch to your home while supporting skilled weavers.

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6. Customised Cushion Covers

  • Upgrade your living space with customised handwoven cushion covers. Made from authentic ikat fabrics, they bring traditional motifs into modern homes. Eco-friendly, durable, and unique, each cushion cover is crafted to add warmth, elegance, and personality to your décor.

 

7. Customised Blankets

  • Stay cozy with our customised handwoven blankets made from Sambalpuri and Pochampally ikat fabrics. Filled with soft racron for warmth, these blankets come in single, double, queen, and king sizes. Each piece blends comfort, tradition, and sustainability—perfect for modern homes.

 

8. Paintings

  • Celebrate Indian heritage with our collection of traditional hand-painted artworks. Inspired by cultural motifs and stories, these paintings add timeless beauty to your living spaces. Crafted by artisans, each piece is unique, eco-friendly, and designed to connect you with India’s rich artistic traditions.

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AFFORDABLE AND SUSTAINABLE SLOW FASHION AT YOUR FINGERTIP

At Laazya, we are dedicated to bringing the richness of Indian handwoven fabrics to the world while making them both affordable and sustainable. By working directly with traditional weavers from regions like Sambalpur and Pochampally, we eliminate middlemen and ensure fair wages for artisans. This not only supports rural communities but also allows us to offer authentic handloom products at accessible prices across countries.

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Every piece is crafted using eco-friendly fabrics and timeless weaving techniques, helping reduce the environmental impact of fast fashion. With Laazya, customers abroad can experience the beauty of Indian handloom while making a responsible choice for the planet and artisan livelihoods.

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LAAZYA ROYAL CIRCLE PROGRAM-

Our Laazya Royal Circle is a special membership program designed for our valued customers who shop above €1000. Members of this exclusive circle enjoy:

  • Priority Access to new collections and limited-edition weaves.

  • Special Discounts on future purchases.

  • Free Customisation on select home décor products.

  • Complimentary Gifts curated from artisan communities.

  • Personal Styling & Curation Assistance for clothing and home décor.

  • Recognition as a Patron of Handloom, supporting artisan livelihoods directly.

This program is our way of showing gratitude for your continued support towards sustainable fashion and handmade traditions. By becoming a part of Laazya Royal Circle, you not only enjoy exclusive privileges but also contribute to preserving centuries-old weaving heritage.

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